At NOVIDO.US, we are dedicated to providing a comfortable and satisfying shopping experience. Please review our complete Returns & Refund Policy below.

Return Procedure

Notification:

  • Contact our customer service team via email at info@novido.us or through WhatsApp to inform us of any issues with your received package.

Return Form:

  • After contacting us, we will email you a return form and instructions.

Tracking Information:

  • Obtain a tracking number for your return and provide it to us to monitor the return process.

Refund & Replacement Timelines

Requests:

  • Refund or replacement requests are accepted within 15 days of purchase, with notification required within 36 hours of product receipt.
  • Retain your invoice and ensure the returned package is undamaged.

Replacement:

  • Processed within 7-10 business days after receiving the returned item.

Refund:

  • Processed within 15-20 business days following an internal inspection of the returned item.

Eligibility for Refund or Replacement

You are eligible for a refund or replacement if:

  • You receive a damaged or defective product upon delivery.
  • Products are of poor quality, incorrect size, or have other issues.
  • Your product develops a defect within two days of delivery.
  • You receive a product that does not match the description provided.

Non-Eligibility for Refund or Replacement

You are not eligible for a refund or replacement if:

  • The claim period has expired, or you lose interest in the purchased items after delivery.
  • Requests are made for products delivered in damaged packaging or items used by the customer(s).

Cancellation Policy

To cancel an order, contact our live support on WhatsApp, leave a message on the contact form, or send an email within 24 hours of placing the order.

Additional Information

  • Return Shipping Fees: Customers are responsible for return shipping costs.
  • Service Fees: Service fees are non-refundable.

Refund Policy

Once your refund request has been processed:

  • Discount Voucher: Processed on the same day.
  • Credit/Debit Card: Processed within 15-20 business days.

Thank you for trusting NOVIDO.US. For further assistance, please reach out to our customer service. We appreciate your choice in shopping with us!